Last Updated: October 2026
Welcome to kanfah.com, operated by Phoenix Deseret Enterprise (“Kanfah”, “we”, “us”, or “our”). These Terms and Conditions govern your use of the Kanfah website and your purchase of products through our online platform.
By accessing or using kanfah.com, placing an order, or purchasing products through our website, you agree to these Terms and Conditions. Please read them carefully before using our services.
1. About Kanfah
Kanfah is an online shopping and delivery service. We operate primarily on a procurement-after-order model. This means that, in many cases, we purchase or source products after a customer places an order rather than keeping all products in our own inventory. Because of this business model, product availability and market prices may change between the time an order is placed and the time we source the products.
2. Acceptance of These Terms
By using kanfah.com or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. We may update these Terms from time to time to reflect changes to our services, business practices, or applicable requirements. The updated Terms will be published on this website. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.
3. Customer Information and Account Security
You are responsible for providing accurate and complete information when placing an order, including:
- Your name
- Telephone number
- Email address
- Delivery address
- Payment information, where applicable
If you create an account, you are responsible for keeping your login credentials secure. You should notify us promptly if you believe that your account has been accessed without your permission. Kanfah may refuse or cancel an order where the information provided is materially inaccurate, incomplete, or prevents us from safely completing the delivery.
4. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, sizes, quantities, and prices displayed on the website are accurate.
However:
- Product availability may change without notice.
- Product packaging, labels, colours, or appearance may differ from website images.
- Some products may become unavailable after an order is placed.
- Manufacturers or suppliers may change product specifications or packaging.
- Fresh and other variable-weight products may differ slightly in actual weight or quantity.
If an ordered product is unavailable, we may contact you to discuss an alternative or remove the item from your order. We will not substitute an unavailable product with a different product without your approval where approval is reasonably required.
5. Prices and Market Price Changes
We make reasonable efforts to display current prices on the website. However, because Kanfah sources many products after an order is placed, market prices may change. If the actual purchase price of a product has increased significantly after you place your order, we may contact you before procuring the product.
You may:
- Accept the updated price;
- Ask us to remove the affected item from your order; or
- Cancel the affected order where applicable.
Kanfah will not purchase an item at a higher price and require you to pay the increased price without informing you and obtaining your approval.
6. Placing an Order
When you place an order through kanfah.com, you are submitting a request to purchase the selected products. An order confirmation does not necessarily mean that every item has been successfully sourced. Your order becomes subject to product availability, applicable pricing, delivery availability, and the other terms contained in this Agreement. We reserve the right to contact you to confirm order details where necessary.
7. Payment
Kanfah may offer the following payment options, depending on the order and availability:
- Cash
- Mobile Money (MoMo)
- Bank transfer
- Other payment methods displayed at checkout
Orders above GH₵100 require payment before delivery.
Where a price change occurs after an order is placed, we may request payment of the approved updated amount before completing the order. Customers are responsible for providing accurate payment information and ensuring that sufficient funds are available when payment is required.
Kanfah will never ask you to provide your Mobile Money PIN, banking password, or other confidential security credentials.
8. Delivery
Our delivery charges are based on the weight of your order and delivery location. Because deliveries are made primarily using a motorcycle, Kanfah may impose maximum order-weight or size limits for safety reasons. Orders exceeding our permitted weight or size may not be eligible for standard delivery. We may also restrict the delivery of particularly bulky, fragile, or otherwise unsuitable items.
Delivery Delays
We aim to deliver orders within the delivery period selected at checkout. However, delivery times may occasionally be affected by:
- Traffic
- Weather
- Product availability
- Supplier delays
- Customer availability
- Incorrect delivery information
- Vehicle or operational problems
- Other circumstances beyond our reasonable control
Where a significant delay occurs, we will make reasonable efforts to contact you.
9. Delivery Address and Customer Availability
Customers are responsible for providing an accurate and accessible delivery address and telephone number. You should ensure that someone is available to receive the order at the agreed delivery time. If we are unable to reach you after reasonable attempts, the order may be returned or rescheduled. Additional delivery charges may apply where a new delivery attempt is required because the customer provided incorrect information or was unavailable to receive the order.
10. Order Cancellation
You may request cancellation of an order before Kanfah has purchased or prepared the products. However, once products have been purchased, prepared, or otherwise committed specifically for your order, cancellation may no longer be possible. If you need to cancel an order, please contact Kanfah as soon as possible. Where an order has already been paid for, any refund will be handled in accordance with our Refund and Returns Policy.
11. Returns, Refunds and Incorrect Orders
Because groceries may be perishable, consumable, or hygiene-sensitive, we generally do not accept returns simply because a customer has changed their mind.
However, please contact us if:
- You received the wrong product;
- An item is missing;
- A product arrives damaged;
- A product is spoiled or defective; or
- There is another significant problem with your order.
For perishable products, please contact us as soon as possible, preferably within 4 hours of delivery.
Depending on the circumstances, Kanfah may provide a:
- Refund;
- Replacement; or
- Other appropriate resolution.
The specific resolution will depend on the nature of the problem and the circumstances of the order.
Please refer to our Refund and Returns Policy for further details.
12. Customer Responsibilities
You agree to:
- Provide accurate delivery and contact information;
- Pay all amounts properly due for your order;
- Be available to receive your order;
- Inspect your order upon delivery where reasonably possible;
- Use the website lawfully;
- Not misuse, disrupt, or attempt to damage the website or its systems.
You must not use kanfah.com to upload or distribute viruses, malware, malicious code, unlawful material, or content that infringes another person’s rights.
13. Acceptable Use of the Website
Kanfah grants you a limited, non-exclusive and non-transferable right to use the website for legitimate personal shopping purposes.
You must not, without our written permission:
- Copy substantial portions of the website;
- Reproduce or commercially exploit our content;
- Attempt to gain unauthorized access to our systems;
- Interfere with the operation or security of the website;
- Reverse-engineer or modify website software;
- Use automated systems to scrape or copy substantial website content; or
- Use the website for unlawful purposes.
We reserve the right to restrict or terminate access where a user misuses the website or violates these Terms.
14. Intellectual Property
Unless otherwise stated, the content appearing on kanfah.com—including our logo, branding, website design, text, product descriptions, graphics, photographs, and other materials—is owned by or licensed to Kanfah and is protected by applicable intellectual property laws.
You may view and use website content for your personal shopping purposes. You may not reproduce, modify, distribute, or commercially exploit Kanfah-owned content without our prior written permission. Product names, trademarks, logos, and images belonging to manufacturers or other third parties remain the property of their respective owners.
15. Refusal or Cancellation of Orders
Kanfah reserves the right to refuse, suspend, or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- There is a significant pricing or listing error;
- The delivery address is outside our service area;
- The order exceeds our delivery weight or size limits;
- Payment cannot be verified or completed;
- The customer provides materially inaccurate information;
- We suspect fraudulent or unlawful activity; or
- Circumstances prevent us from safely or reasonably completing the order.
Where appropriate, we will inform the customer of the reason for cancellation and arrange any applicable refund.
16. Website Availability
We aim to keep kanfah.com available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, or available.
The website may occasionally be unavailable because of:
- Maintenance;
- Technical problems;
- Hosting or network failures;
- Security issues; or
- Circumstances beyond our reasonable control.
17. Privacy and Personal Information
Kanfah collects and uses customer information to process orders, communicate with customers, arrange deliveries, provide customer support, improve our services, and meet applicable legal or business requirements. For more information about how we collect, use, store, and protect personal information, please see our Privacy Policy.
18. Limitation of Service
Kanfah will make reasonable efforts to provide products and delivery services as described on the website. However, we cannot guarantee that every product will always be available or that every order can be completed exactly as originally requested. We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including supplier problems, severe weather, traffic conditions, telecommunications failures, or other unforeseen events. Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable Ghanaian law.
19. Applicable Law
These Terms and Conditions are governed by the laws of the Republic of Ghana. Any dispute relating to the use of kanfah.com or an order placed through the website will be handled in accordance with applicable Ghanaian law. Where appropriate, we encourage customers to contact us first so that we can attempt to resolve complaints or disputes directly.
20. Changes to These Terms
Kanfah may update these Terms and Conditions from time to time. The latest version will be published on kanfah.com and will show the date of the most recent update.
21. Contact Us
If you have questions about these Terms, an order, payment, delivery, cancellation, or a complaint, please contact us.