Last updated: September 2026
At Kanfah, we respect your privacy and are committed to protecting the personal information you provide when you use our website, place an order, or communicate with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
1. Information We Collect
When you use Kanfah, we may collect information such as:
- Your name
- Email address
- Phone number
- Delivery address
- Billing or payment-related information where applicable
- Products and quantities included in your orders
- Order history
- Information you provide when contacting us
- Information about how you use our website
- Your browser, device and operating system information
- IP address and other technical information that may be collected automatically
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your personal information to:
- Process and manage your orders
- Confirm your order details
- Contact you about your order
- Confirm product availability and price changes
- Arrange procurement and delivery
- Process or confirm payments
- Respond to questions and customer support requests
- Improve our website, products and services
- Prevent fraud, misuse or unauthorized activity
- Maintain records required for our business operations
- Send promotional or marketing communications where you have chosen to receive them
3. Order and Delivery Information
When you place an order, we need certain information to fulfil it.
For example, your name, phone number and delivery address may be used by Kanfah and relevant delivery personnel to arrange and complete your delivery.
Information about the products in your order may also be used by our suppliers or procurement partners where necessary to source your items.
We only share information that is reasonably necessary to fulfil your order.
4. Payment Information
Kanfah may offer payment options such as Cash, Mobile Money (MoMo), and Bank Transfer.
Where payment services or financial institutions are involved, information necessary to verify or process a payment may be handled by the relevant payment provider or financial institution.
Kanfah will never ask you to provide your Mobile Money PIN, banking password, card PIN or other confidential security credentials.
5. Information Shared With Service Providers
We may use trusted third-party service providers to help us operate Kanfah.
Depending on the service involved, these providers may assist with:
- Website hosting
- Payment processing
- Email delivery
- Website analytics
- Customer communications
- Order processing
- Procurement
- Delivery services
- Website security and maintenance
We aim to provide these service providers only with the information reasonably necessary for them to perform their services.
6. Cookies and Website Technologies
Kanfah may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.
Cookies may be used to:
- Keep items in your shopping cart
- Remember certain website preferences
- Improve website performance
- Understand website traffic and usage
- Improve the customer experience
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping-cart or checkout features.
7. Marketing Communications
If you choose to subscribe to marketing communications from Kanfah, we may use your email address or other contact information to send you information about products, promotions, offers and other updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
We do not need your marketing consent in order to process an ordinary grocery order.
8. How We Protect Your Information
We take reasonable steps to protect the personal information we collect from unauthorized access, loss, misuse, alteration or disclosure.
However, no website or method of electronic transmission can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own account information and avoid sharing passwords or other confidential information with others.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining appropriate business records, resolving disputes and complying with applicable legal or regulatory obligations.
When information is no longer required, we may securely delete or anonymize it.
10. Your Privacy Rights
Depending on applicable law, you may have rights concerning the personal information we hold about you.
You may contact us to request:
- Information about the personal data we hold about you
- A copy of your personal information
- Correction of inaccurate or incomplete information
- Deletion of personal information where appropriate
- Withdrawal of consent where processing is based on your consent
- Unsubscription from marketing communications
Some information may need to be retained where we have a legitimate business or legal reason to do so.
11. Children’s Privacy
Kanfah is not specifically directed at children.
We do not knowingly collect personal information from children for purposes that are not appropriate or permitted under applicable law.
If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how Kanfah handles your personal information, please contact us.