DELIVERY SERVICE
Our delivery service is designed to make online shopping convenient, affordable secure and safe.
DELIVERY DATE & TIME
Delivery dates and times are subject to product availability, successful order processing, delivery-area coverage, and other circumstances that may affect our ability to complete your order. Once your order is placed and payment is confirmed, our team begins processing your order for delivery. Please ensure that you or someone authorized to receive the order is available at the delivery address during the delivery period.
DELIVERY FEES
The delivery fee is automatically calculated and displayed at checkout based on the total weight of the products in your cart and delivery location.
Important: Certain bulky, unusually large, fragile, or otherwise difficult-to-transport items may be subject to additional delivery restrictions or fees, even when the total order weight is within the permitted limit.
ORDER STATUS & TRACKING UPDATES
You can monitor your order status in real time under My Account > Orders. You can also use your order number and telephone number to track your order via this link Track Your Order. Any tracking notes or delivery personnel contact details added to your order will also be sent directly to your registered email address, telephone number or WhatsApp.
PHONE CONFIRMATION BEFORE DISPATCH
We will call you directly on the phone number provided at checkout before dispatch to confirm your availability at the delivery address.
CUSTOMER AVAILABILITY & DELIVERY DROP-OFF
Please make sure you or someone you have authorized is available at the delivery address to receive your order. If we are unable to reach you or complete the delivery after reasonable attempts, the order may need to be rescheduled or returned. Where a new delivery attempt is required because the customer was unavailable or provided incorrect delivery information, an additional delivery charge may apply.
DELIVERY DELAYS
We aim to deliver orders as quickly as possible upon payment confirmation. However, circumstances outside our reasonable control may occasionally cause delays. These may include:
- Heavy traffic
- Bad weather
- Supplier or product availability issues
- Incorrect delivery information
- Customer unavailability
- Vehicle or operational problems
- Telecommunications or network problems
- Other unforeseen circumstances
If we become aware of a significant delay, we will make reasonable efforts to contact you.
DELIVERY PROBLEMS
If there is a problem with your delivery, please contact us as soon as possible.
Please provide your:
- Order number
- Name
- Phone number
- Description of the delivery problem
This will help us investigate and resolve the issue as quickly as possible.
For damaged, spoiled, incorrect, or missing products, please contact us as soon as possible after delivery. Depending on the circumstances, Kanfah may provide a refund, replacement, or another appropriate resolution.
CONTACT KANFAH
For delivery questions, delivery problems, or assistance with your order, please contact us.