❌ ORDER CANCELLATION & CHANGES
You may request to change or cancel your order before Kanfah purchases, prepares, or commits the products specifically for your order.
Because Kanfah may source products after an order is placed, please contact us as soon as possible if you need to make a change or cancellation.
Once products have been purchased, prepared, or handed over for delivery, cancellation may no longer be possible.
💰 REFUNDS, REPLACEMENTS & RESOLUTION
We want you to receive your products in good condition and as ordered.
Please contact us if:
- You receive a damaged or broken product.
- You receive the wrong product or pack size.
- An item is missing from your order.
- A product is spoiled, expired, or defective.
- There is another significant problem with your order.
Depending on the circumstances, Kanfah may provide a refund, replacement, store credit, or another appropriate resolution.
🥬 FRESH & PERISHABLE PRODUCTS
Fresh and perishable products require special handling.
When possible, please inspect fresh and perishable items when your order is delivered.
This includes products such as:
- Fresh produce
- Eggs
- Other fresh foods
- Chilled or perishable products
If you notice a problem with a product, please notify us as soon as possible and preferably within 4 hours of delivery.
Products that were received and accepted in good condition may not be eligible for a return or refund after the reporting period, particularly where the product is perishable or has been opened.
📸 REPORTING A PROBLEM
To help us investigate and resolve an issue quickly, please provide:
- Your order number
- Your name and phone number
- A description of the problem
- A clear photo or video of the affected product, where applicable
For damaged, incorrect, spoiled, or defective products, please contact us within 4 hours of delivery.
🚫 NON-RETURNABLE ITEMS
For health, safety, hygiene, and product-quality reasons, certain items generally cannot be returned once they have been accepted in good condition.
These may include:
- Opened food products
- Unsealed food packaging
- Perishable products accepted in good condition
- Products damaged after delivery due to customer handling
- Products returned because of a change of mind
We may consider exceptions where required by applicable law or where the product was defective, damaged, incorrect, or otherwise not supplied as agreed.
🚚 DELIVERY & UNDELIVERED ORDERS
If we are unable to complete a delivery because you provided an incorrect address or telephone number, or because you were unavailable or unreachable after reasonable attempts to contact you, a refund may not be available for the delivery service and the order may need to be rescheduled.
Where a delivery is delayed because of circumstances beyond our reasonable control, such as severe weather, major road disruptions, flooding, or other unforeseen events, we will make reasonable efforts to contact you and arrange a suitable alternative delivery time.
💳 HOW TO REQUEST A REFUND OR REPLACEMENT
If you believe you are entitled to a refund, replacement, or other resolution:
1. Contact us as soon as possible.
Send us a WhatsApp message or call us.
2. Provide your order details.
Include your order number and a description of the issue.
3. Provide supporting evidence where applicable.
Photos or videos may help us verify damaged, incorrect, spoiled, or defective products.
4. We will review your request.
Kanfah will assess the circumstances and determine the appropriate resolution.
5. Approved refunds will be processed using an appropriate payment method.
Where applicable, we may issue the refund through the original payment method or provide store credit or another agreed resolution.
⏱️ REFUND PROCESSING
Once a refund has been approved, we will process it as soon as reasonably possible.
The time it takes for the funds to reach you may depend on the payment method and the relevant financial service provider.
📞 CONTACT US
If you have a question about a return, refund, damaged product, missing item, or order cancellation, please contact us.
Important: Kanfah’s refund and return decisions are based on the circumstances of each order and are subject to your rights under applicable Ghanaian law.